Your style. Your design. Made just for you.

Frequently Asked Questions

A Little Help Goes a Long Way

Got a question? We've got answers!

Whether you're choosing your perfect beach bag, creating your own design or wondering when your order will arrive, you'll find helpful information below.

Can't find what you're looking for? We're always happy to help.

Bags & Personalisation

Ordering & Payment

Shipping & Delivery

Returns & Refunds

General Questions

Still Have Questions?

We're always happy to help!

Frequently Asked Questions

Bags & Personalisation

Can I purchase a bag without a design?

Can I choose one of your designs?

Can I upload my own artwork?

Does personalisation cost extra?

Can I adjust the size and position of my design?

Will my design look exactly like the online preview?

What file types can I upload?

Ordering & Payment

How do I place an order?

Can I order more than one bag?

Can I change my order after placing it?

What payment methods do you accept?

Shipping & Delivery

Where do you deliver?

How much is shipping within New Zealand?

How much is shipping to Australia?

How long will my order take?

Will I receive tracking information?

Can I collect my order?

Returns & Refunds

Can I return a personalised bag?

Can I return a blank bag?

What if my bag arrives damaged?

What happens if I receive the wrong bag or design?

General Questions

Are you a New Zealand business?

Are your bags suitable for everyday use?

How do I contact Tote & Tide?

Still Have Questions?