Terms & Conditions

Tote & Tide is a New Zealand-based coastal lifestyle brand offering beach bags, everyday totes, cooler bags and personalised printed products for customers in New Zealand and Australia.

These Terms & Conditions apply to use of our website and, when online ordering is introduced, purchases made through it. Online checkout and payment are not currently available; the purchase and fulfilment provisions below describe the intended terms for future orders.

The legal business entity operating Tote & Tide has not yet been confirmed for these terms and must be identified before final publication.

We make reasonable efforts to ensure product descriptions, colours, sizes, printing dimensions and images are accurate. However, slight variations may occur due to screen settings, materials and production processes.

Product availability may change without notice. If a product becomes unavailable after an order has been accepted, we will contact the customer to discuss suitable alternatives or provide an appropriate refund. We will not substitute a product without the customer’s agreement.

The current bag catalogue displays prices in NZD. Australian market pricing and a checkout currency selector are not currently configured.

When online ordering is introduced, New Zealand orders will be priced in NZD and Australian orders in AUD. Product prices will be displayed in the currency applicable to the customer’s selected market. The applicable currency, taxes, delivery charges and total payable must be clearly displayed before the customer confirms payment.

We reserve the right to correct genuine pricing errors, subject to applicable consumer law. If a pricing error affects an order, we will contact the customer before proceeding and provide any remedy required by law.

Our website lets you prepare a bag selection in three ways: buy blank, choose a design from the Tote & Tide collection, or select your own artwork for a local preview. These preparation choices do not currently submit an order or artwork for printing.

For future purchases, personalisation is included in the displayed product price unless otherwise clearly stated before purchase. Customers are responsible for carefully reviewing their selected bag, colour, design, spelling, artwork and positioning before submitting an order.

The current online customiser is an illustrative digital preview, not a calibrated printing proof or production approval. Final printing suitability and proof arrangements must be confirmed before orders are enabled.

Minor differences may occur between a digital preview and the finished product due to materials, printing processes and screen colour settings. Any such differences remain subject to applicable consumer guarantees, including requirements that products match their description and any approved sample or representation where legally applicable.

By selecting or submitting artwork, customers confirm that they own it or have permission to use it, that it does not knowingly infringe another person’s intellectual property rights, and that it is lawful and suitable for printing.

Tote & Tide may decline artwork that is unlawful, infringes intellectual property rights or is otherwise unsuitable for production. If an artwork issue prevents fulfilment of an order, we will contact the customer to discuss available options and any refund entitlement under applicable law.

When artwork submission for orders is introduced, customers grant Tote & Tide limited permission to use submitted artwork solely to review, prepare, print and fulfil their order, including sharing it with necessary production partners. The current local preview does not send artwork to those partners.

Ownership of customer-supplied artwork remains with the relevant rights holder. We will not use customer artwork in marketing without appropriate permission.

Customers should carefully review their design preview before approving a personalised order. The current preview does not approve or start production.

For future accepted orders, changes or cancellations may no longer be possible once an order has entered production. If we identify an issue with the artwork, we may contact the customer for clarification before production.

Approval of artwork does not remove the customer’s rights where the finished product is faulty, incorrectly produced or otherwise fails to meet applicable consumer guarantees.

Online ordering and payments are not currently enabled. When launched, an order will be submitted when the customer completes checkout. Order acceptance will occur when Tote & Tide confirms acceptance of the order.

Payment must be completed through an approved payment method made available at checkout. Available methods will be displayed when online ordering launches; no payment provider is named until one has been configured and confirmed.

If an order cannot be fulfilled, we will contact the customer and arrange an appropriate resolution, including a refund where required.

Our approved delivery policy covers New Zealand and Australia. These rates and estimates apply to future orders; this page does not enable ordering.

New Zealand standard delivery: NZ$10.00 per order. Rural delivery: NZ$15.00 per order. Estimated delivery after dispatch: 1–3 business days, potentially longer for rural addresses.

Australia flat-rate delivery: AU$20.00 per order. Estimated delivery after dispatch: 5–10 business days.

Order processing is approximately 3–5 business days before dispatch. These timeframes are estimates rather than guaranteed delivery dates. Tracking details will be provided after dispatch.

Local pickup is available by prior arrangement and appointment only, subject to confirmation. Please contact us before ordering to confirm availability and collection arrangements.

For full details, please refer to our Shipping & Delivery page.

Because personalised and printed bags are prepared with the customer’s selected artwork or design, we do not offer returns, exchanges or refunds for change of mind. This applies to bags printed with Tote & Tide designs and customer-uploaded artwork. We also do not offer change-of-mind returns or exchanges for blank bags.

These policies do not exclude or restrict statutory consumer rights. If an item arrives faulty, damaged, incorrect or otherwise fails to meet applicable consumer guarantees, customers may be entitled to a repair, replacement, refund or other remedy under applicable law.

We ask customers to report visible damage or printing issues within 24 hours of delivery where possible, including photographs and order details. This is not a strict deadline and does not limit statutory rights.

For full details, please refer to our Returns & Refunds page.

If a customer needs to change or cancel an order, they should contact us as soon as possible using our Contact Us form. We will try to accommodate requests where practical.

Once production of a personalised order has started, change-of-mind cancellation requests may be declined. Nothing in this section limits cancellation or refund rights available under applicable consumer law.

The Tote & Tide name, branding, website content, original artwork and product designs are protected by applicable intellectual property laws where relevant. Customers may not reproduce, distribute or commercially exploit Tote & Tide-owned designs without permission.

Customer-uploaded artwork remains the property of its respective rights holder. Purchasing a printed bag does not transfer ownership of the underlying artwork or design.

Customers agree not to use the website for unlawful or fraudulent purposes, upload malicious files or harmful software, attempt unauthorised access to website systems, infringe the rights of others through uploaded content, or interfere with the normal operation or security of the website.

We may restrict misuse of the website where reasonably necessary.

We respect customer privacy and handle personal information in accordance with our Privacy Policy and applicable privacy laws. That policy explains current contact-enquiry and local-preview handling and identifies information-handling arrangements still requiring confirmation.

For full details, please refer to our Privacy Policy page.

Nothing in these Terms & Conditions excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under the New Zealand Consumer Guarantees Act 1993, the Australian Consumer Law or other applicable legislation.

To the extent permitted by law, Tote & Tide is not responsible for losses arising from misuse of products or circumstances beyond its reasonable control. This section must not be interpreted as excluding liability where doing so would be unlawful.

We may update these Terms & Conditions to reflect changes to our products, services, website or legal requirements. The latest version will be available on this page with its last updated date.

Changes will not retrospectively remove rights that have already arisen under an accepted order or applicable law.