Returns & Refunds

Because our printed bags are prepared with your selected design or personal artwork, we do not accept returns, exchanges or refunds for change of mind.

This includes bags featuring:

• A design selected from our Tote & Tide collection.
• Your own uploaded artwork.
• Any other personalised printing.

Please carefully review your bag selection, colour, artwork and design placement before approving your order.

This policy does not affect your rights if a product is faulty, damaged or does not meet applicable consumer guarantees.

We do not offer returns or exchanges for change of mind on blank bags.

Please check the product description, dimensions and colour before ordering.

Your statutory consumer rights remain unaffected.

If your bag arrives damaged, faulty or different from what you ordered, we're here to help.

Please inspect your order upon delivery and report any visible damage or printing issues within 24 hours where possible.

To help us resolve the issue, please provide:

• Your order number.
• A description of the problem.
• Clear photographs of the affected bag.
• Photographs of the packaging if damaged.

The 24-hour reporting request helps us investigate delivery-related damage promptly. It does not limit your rights under applicable consumer law.

We'll review your enquiry and work with you to resolve the issue.

Depending on the circumstances and applicable consumer guarantees, this may involve a repair, replacement or refund.

Where required by law, we will cover reasonable return shipping costs for faulty or incorrectly supplied products.

Please contact us before sending anything back so we can provide appropriate instructions.

Please check your uploaded artwork carefully before approving your design.

We cannot offer change-of-mind refunds for printing based on artwork supplied and approved by the customer once production has started.

However, if the finished product is faulty, printed incorrectly compared with the approved design or otherwise fails to meet applicable consumer guarantees, we will investigate and provide an appropriate remedy.